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Support

For questions about products or your order, contact our support team atcustomersupport@b8ta.com

Frequently Asked Questions

  • Where do you ship?

    From sea to shining sea—we currently ship to all 50 U.S. states. Keep a look out as we expand and add international options.
  • Can I change the delivery speed?

    Our standard procedure is to deliver your product for free with ground shipping.
    If you need your order in a hurry, reach out to our top-notch support team by clicking the round blue button on the bottom right of your browser. Tell us what date you’re hoping to receive your shipment by and we’ll let you know what other options are available. We can only update your shipping choice within two hours after your purchase, so check with us before you order, or make it snappy.
  • What is your refund policy?

    All we want is for you to be happy. If you and your new product choose to go separate ways, you can return it within 30 days to get a full refund, with a few exceptions. See our return details.
  • How is tax calculated?

    Tax laws + your zipcode + simple math. Tax is calculated based on the sales tax laws for your state, which we identify using the shipping address you provide.
  • How do I... check my order status? Request a return label? Report an issue with my order?

    Shoot us an email at customersupport@b8ta.com, or click the blue button in the bottom right of your browser to chat with one of our team members. We won't leave you hanging.

Partner support

Please visit our partner support site for questions related to your partnership.