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Support & FAQ

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Frequently Asked Questions

  • Where do you ship?

    From sea to shining sea—we currently ship to all 50 U.S. states. Orders to Hawaii and Alaska may take a few extra days. Keep a look out as we expand and add international options.

  • Can I change the delivery speed?

    Our standard procedure is to deliver your product for free with ground shipping, typically within 5-7 business days.

    If you need your order in a hurry, reach out to our top-notch support team by clicking the chat icon in top right corner. Tell us what date you’re hoping to receive your shipment by and we’ll let you know what other options are available. We can only update your shipping choice within two hours after your purchase, so check with us before you order, or make it snappy.

  • What is your refund policy?

    All we want is for you to be happy. If you and your new product choose to go separate ways, you can return it within 30 days to get a full refund, with a few exceptions. After 30 days, you'll need to reach out to that partner directly for questions regarding warranty or returns.

    You may return most products within thirty (30) days of the purchase date for a full refund, in the original, complete retail packaging and with a copy of the receipt. Rideable items (skateboards, scooters, bikes, etc.) may only be returned in new, unopened condition.

    Excludes all gift cards, service vouchers or subscriptions. We reserve the right to refuse returns that show unreasonable wear, misuse, or damage.

    The refund will be applied to the original payment method used or b8ta store Gift Card.

  • How is tax calculated?

    Tax laws + your zipcode + simple math. Tax is calculated based on the sales tax laws for your state, which we identify using the shipping address you provide.

  • How do I... check my order status? Request a return label? Report an issue with my order?

    Shoot us an email at, or clicking the chat icon in top right corner to chat with one of our team members. We won't leave you hanging.

Partner support

Please email for questions related to your partnership.

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